UPDATED: 8/9/2022
Weavers Court, Adore Care Homes, welcomes all comments and concerns from residents, relatives and other people or organisations. This helps us to improve the experience of our residents and make sure we maintain our high standards.
All complaints are dealt with promptly, professionally, and confidentially.
How to complain
Contact a Senior Member of the care home team in person. The Senior Member you contact will work with you and our Service and to understand all your concerns and resolve any issues you have identified. Your feedback, concern or complaint will be documented. You can contact senior member of
the team in person, in writing or request meeting with General manager.
Once you are satisfied by the outcome, the senior member will notify the General Manager who will audit the nature of the complaint, the action taken and your satisfaction with the outcome on a complaints form.
Write to and/or request a meeting with the Home Manager
If a Senior Member of the team is unable to resolve an issue to your satisfaction, please inform the Service and General Manager. This can be done in person or in writing.
The General Manager will acknowledge your complaint in writing within 72 hours and undertake a full investigation into the complaint.
Depending on the nature of the complaint, we aim to provide a full response and resolution within 28 working days of your initial communication. During this time, you may be invited to discuss the details of the complaint in private with the Service and Relationship Manager or the Home Manager.
Depending on the severity of the issues you raise, the Home Manager may involve the CEO in the investigation.
Adore Care Homes will make a central log of your complaint and the resolution agreed once concluded.
Contact our CEO
If you do not feel your complaint has been satisfactorily dealt with by the Service or the General Manager or you do not wish to raise the complaint with them directly for any reason, please contact the CEO, Andrew Long.
Address: Adore Care Homes Limited, Helios 47, Isabella Road, Garforth, LS25 2DY
Tel: 07802454275
If after this you do not feel your concerns have been effectively dealt with, then please contact Leeds County Council on 0113 222 4401. If you fund your care, privately contact The Local Government Ombudsmen on 0300 061 0614.
Alternatively, you can contact the Care Quality Commission as follows:
Address: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle, NE1 4PA
Tel: 03000 616161
We hope you do not need to use this process, but should you have any concerns, however minor you may think they are, then please let us know as they are all important to us.